Last updated: September 11, 2026
You have 30 calendar days from the delivery date to request a return. Returns are sent by mail. To start a return, email info@svsvisionmall.my with your order number, the item you want to return, and the reason. For defective, damaged, or incorrect items, include clear photos. We will reply with a return authorization and a prepaid return label. Pack the item securely and send it to:
Svsvisionmall
3815 Meadow Gateway
Broadview Heights, OH 44147
United States
Returns are free. We do not charge return shipping, restocking fees, handling fees, or reset fees.
Defective or Incorrect Items
A defective item is an item that arrives damaged, has a manufacturing defect, or is not the item you ordered. Examples include a scratched lens, a broken frame, a torn contact lens package, or a wrong color or model. For defective or incorrect items, Svsvisionmall covers the return shipping cost. After we inspect the item, you can choose a replacement or a full refund to your original payment method.
Customer Remorse Returns
A remorse return is a return for reasons such as changing your mind, ordering the wrong style, or no longer needing the item. Remorse returns are accepted within 30 calendar days of delivery. The item must be unused, in its original packaging, and include all accessories, cases, cloths, manuals, and tags. For remorse returns, we also provide a prepaid return label, and no restocking fee or reset fee is charged.
| Return reason | Examples | Item condition | Return shipping | Refund or replacement |
|---|---|---|---|---|
| Defective | Scratched lens, broken frame, wrong item | Any condition caused by defect or shipping error | Paid by Svsvisionmall | Full refund or replacement |
| Remorse | Changed mind, wrong style, no longer needed | Unused, original packaging, all accessories included | Paid by Svsvisionmall | Refund to original payment method |
For health and safety reasons, opened contact lens boxes, vials, or blister packs cannot be returned unless the product is defective, damaged, or was shipped incorrectly. Unopened contact lens boxes are eligible for return within the 30-day window if they meet the condition rules above.
Eye exams are services, not products. Eye exam appointments are scheduled separately. This Return & Refund Policy applies to product orders only. To change or cancel an eye exam appointment, contact us by phone or email during business hours.
After we receive and inspect your return, we process the refund within 1–2 business days. The refund is sent to your original payment method. PayPal, credit card, and bank posting times vary; the refund usually appears within 7–10 business days after we process it. If you return only part of an order, the refund covers the returned item. Shipping was free on the original order, so no shipping charge is deducted from the refund.