Last updated: September 11, 2026
Svsvisionmall respects your privacy. This policy explains what information we collect, why we collect it, how we use it, and the choices you have. The data controller is Svsvisionmall, 3815 Meadow Gateway, Broadview Heights, OH 44147, United States. You can contact us at info@svsvisionmall.my or +1 216-337-0756.
Information We Collect
We collect information you give us when you place an order, create an account, contact customer service, request a return, or schedule an eye exam. This information includes your name, email address, phone number, billing address, shipping address, order details, and payment confirmation. If you order contact lenses or prescription eyewear, we collect the prescription information you provide. We do not store full credit card numbers. Visa and MasterCard payments are handled by a payment processor. PayPal payments are handled by PayPal.
We also collect technical information when you use our website, such as IP address, browser type, device type, pages viewed, and cookie data. We use cookies that are necessary for the shopping cart, checkout, account login, and website security. These cookies keep your session active and protect your order.
How We Use Information
We use your information to process and ship orders, verify prescriptions, handle returns and refunds, provide customer service, schedule eye exams, prevent fraud, and meet legal obligations. We use your email address to send order confirmations, shipping updates, and responses to your questions. We use your phone number only when needed to resolve an order, delivery, prescription, or appointment issue.
How We Share Information
We share information only when needed to run our business. We share order and delivery details with shipping carriers. We share payment details with PayPal and our card payment processor to complete transactions and issue refunds. We share information with service providers that help us with website hosting, email, security, and order management. We share information when required by law, court order, or a lawful request from a public authority.
We do not sell personal information. We do not share personal information with social media platforms. We do not use your prescription information for marketing.
Data Retention
We keep order records for as long as needed to fulfill orders, handle returns, provide customer service, and meet legal, accounting, and record-keeping requirements. When information is no longer needed, we delete it or remove the parts that identify you.
Your Rights
If you are in the European Economic Area, the United Kingdom, or Switzerland, you have the right to access your personal data, correct it, delete it, restrict how it is used, object to certain uses, and receive a portable copy. You also have the right to withdraw consent at any time. To exercise these rights, email info@svsvisionmall.my.
If you are a California resident, you have the right to know what personal information we collect, the right to delete personal information, the right to correct inaccurate information, and the right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined by the California Consumer Privacy Act. To submit a request, email info@svsvisionmall.my or call +1 216-337-0756.
Security
We use HTTPS, access controls, and payment processing through established providers to protect your information. No online system is completely secure, but we limit access to personal information to people who need it to process orders, provide support, or meet legal requirements.
Children
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will delete it.
Changes
We update this Privacy Policy when our practices change. The Last updated date at the top of this page shows the current version.